MEDICAL INFORMATION SPECIALIST II
Company: Inizio Engage
Location: Oregon City
Posted on: October 26, 2024
Job Description:
Inizio Engage has a long-standing partnership with a leading
Biotechnology company across Commercial, Patient Solutions and
Medical Affairs businesses. ? A frontline specialist responsible
for delivering virtual or telephonic support to identified clients
engaging customers, patients, and/or healthcare professionals, in a
robust clinical dialogue. The specialist serves as a primary
resource to provide drug/medical device product information . This
is your opportunity to join Inizio Engage and represent a top
biotechnology company! ? What's in it for you? ?
- Competitive compensation ?
- Excellent Benefits - accrued time off, medical, dental, vision,
401k, disability & life insurance, paid maternity and bonding time
benefits, employee discounts/promotions ?
- Generous performance-driven Incentive Compensation package ?
- Competitive environment with company wide recognition,
contests, and coveted awards ?
- Exceptional company culture ?
- Recognized as a Top Workplace USA 2021 ?
- Awarded a Great Place to Work award in 2022 and 2023 ?
- Fortune Best Workplaces in Biopharma 2022 ? What will you be
doing? ?
- Completely and accurately document all Medical Information
Requests, Adverse Events and Product Quality Complaints in
compliance with Inizio, Client and Federal guidelines and
regulations
- Conduct study compliance calls to volunteers enrolled in
clinical/medical research trials
- Enroll participants in educational seminars
- Provide patient support to patients enrolled in Patient Support
Programs
- Collect demographic data and disposition for product, sample
and literature fulfillment
- Maintain excellent quality and productivity standards for all
client programs; adhere to program scripts and guidelines
- Accurately collect information required by individual programs
and correctly capture in specific program databases
- Exhibit effective communication and tele-management skills
- Converse with callers in an empathetic manner and facilitate
the callers in their ability to understand medical terminology, as
needed
- Display flexibility within department to maximize utilization,
including performing administrative and non-telecommunication
duties as needed
- Adhere to all company policies and Standard Operating
Procedures
- Possess effective organizational skills, including working on
multiple projects simultaneously
- Must safeguard patient privacy and confidentiality by following
the guidelines set forth in the Privacy and Security Rules of the
Health Insurance Portability and Accountability Act (HIPAA)
- Update and submit resume upon requests for audits
- Other duties as assigned What do you need for this position? ?
- Current US healthcare professional license: RN or LPN
- Excellent verbal, written and listening communication skills
- Competency with a computer keyboard and mouse
- Ability to join frequent meetings and calls without disruption
or disconnecting
- Competency with Call Center Telephone Technology
- Pleasant telephone manner
- Ability to work both independently and within a group setting
- Results oriented, excellent organizational skills and ability
to work cross- functionally Job Levels: In addition to the Key
Objectives and Job Holders Specifications listed above, Medical
Information Specialists may have the opportunity to move into
different job levels within their role. These roles and the
contingencies are listed below: Medical Information Specialist II
- Min 1.5 yrs. employment with Inizio in comparable role + 2
Annual Performance Appraisals
- At least one year of experience in healthcare or
pharmaceuticals is strongly preferred
- Provides value and demonstrates Leadership (individual program
leadership to determine specifics)
- Exemplifies Inizio CORE VALUES: Quality, Partnership,
Ingenuity, Expertise, Energy
- Exceeds on Annual Performance Appraisal (min. 1 of the previous
1-2 years)
- Ability to build on existing clinical foundation in pursuit of
expertise in relevant therapeutic areas
- Ability to manage complex situations
- Current US healthcare professional license: PA, NP, RN, LPN,
R.Ph . or PharmD
- Opportunity to act as a Product Liaison based on completion of
specific criteria and approval of manager and client if available
within Project.
- Product Liaison will have periodic interactions between Client
stakeholders to share knowledge, information and updates.
- Product Liaison serves as a consultant to other Licensed
Healthcare Communicators in responding to product specific
inquiries and/or training as need.
- Must be knowledgeable of methods for conducting literature
searches and possess strong skills for providing comprehensive
presentations on specific topics, both written and oral
- Current US healthcare professional license: R.Ph . or PharmD ?
About Inizio Engage ? Inizio Engage is a strategic, commercial, and
creative engagement partner that specializes in healthcare. Our
passionate, global workforce augments local expertise and diverse
mix of skills with data, science, and technology to deliver bespoke
engagement solutions that help clients reimagine how they engage
with their patients, payers, people and providers to improve
treatment outcomes. Our mission is to partner with our clients,
improving lives by helping healthcare professionals and patients
get the medicines, knowledge and support they need .? We believe in
our values: We empower everyone/We rise to the challenge/We work as
one/We ask what if/We do the right thing , and we will ask you how
your personal values align to them. To learn more about Inizio
Engage, visit us at:? https://inizio.health/ Inizio Engage is proud
to be an equal opportunity employer. Individuals seeking employment
at Inizio are considered without regards to age, ancestry, color,
gender, gender identity or expression, genetic information, marital
status, medical condition (including pregnancy, childbirth, or
related medical conditions), mental or physical disability,
national origin, protected family care or medical leave status,
race, religion (including beliefs and practices or the absence
thereof), sexual orientation, military or veteran status, or any
other characteristic protected by federal, state, or local laws.?
Further, pursuant to applicable local ordinances, Inizio will
consider for employment qualified applicants with arrest and
conviction records . Inizio Engage is an equal opportunity employer
M/F/V/D. We appreciate your interest in our company, however, only
qualified candidates will be considered.
Keywords: Inizio Engage, Beaverton , MEDICAL INFORMATION SPECIALIST II, Healthcare , Oregon City, Oregon
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