CALL CENTER ASSISTANT MANAGER - FULL TIME (CALL CENTER)
Company: Grifols
Location: Scappoose
Posted on: October 24, 2024
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Job Description:
Do you want to join an international team working to improve the
future of healthcare? Grifols is a global healthcare company which,
since its foundation in Barcelona in 1909, has been working to
improve the health and well-being of people all over the world. Our
four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies
- develop, produce and market innovative medicines, solutions and
services in more than 100 countries and regions. 5K per year,
depending on training, education, and experience. The Assistant
Manager is responsible to assist the center manager in providing
employee supervision, guidance, troubleshooting for employees, and
the overall activities required to meet corporate short and long
term operational objectives. Compliance with Regulatory and
Corporate policies and procedures is essential to ensure and
maintain donor, employee and product safety. - Collaborates with
Training and Quality staff to ensure that training and quality
goals are met. Coaches and leads through effective feedback to
employees through the Operations Supervisor(s). Monitors and
evaluates operations. Works with the Center Manager to develop
action plans to maximize center efficiency and supervises the
implementation of improvements. Responsible for all personnel
functions including hiring, assignment and direction of work,
development and training, disciplinary actions and termination and
the maintenance of all personnel records. Directs the training
activities of production employees through the Training
Coordinator. Partners with the center manager in budget preparation
and oversees facility to achieve production targets and quality
goals at the agreed-upon cost structure. Actively delegates,
monitors and holds responsible the operations supervisors for their
performance. Determine the adequacy and adjust inventory levels of
all goods and supplies necessary of the operation of the donor
center. Compile and submit orders to vendors to meet determined
inventory levels. Assure center employees maintain the facility in
a neat and clean condition and all equipment is kept in good
working order. Responsible for freezer management, including
overseeing plasma shipments and equipment failures. Food and Drug
Administration (FDA)-approved Standard Operating Procedures,
Occupational Safety and Health Administration (OSHA), Clinical
Laboratory Improvement Amendments (CLIA), and Current Good
Manufacturing Practice (cGMP). Direct key personnel in donor
selection, plasma collection and all manufacturing records to
maintain the highest production standards in accordance with state
and federal regulations, U.Food and Drug Administration
(FDA)-approved Standard Operating Procedures, Occupational Safety
and Health Administration (OSHA), Clinical Laboratory Improvement
Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
Builds rapport with donors to ensure overall customer satisfaction
with the center to support long-term donation. Control center donor
funds and ensure that all financial records are accurate and in
order. Minimize center liability through constant risk management
review. Investigates all unsafe situations and
Situations/complaints. Directs and monitors the performance of
outside vendors. Review and monitor special projects for accuracy
and timely completion. Works with the Center Manager in
implementing the donor center's mission into the community. This
job description is intended to present the general content and
requirements for the performance of this job. Bachelor's degree or
equivalent , preferably in Science, Business, Nursing, Finance, or
related field Experience in a medical and/or cGMP regulated
environment preferred. Example: If a job level requires a
bachelor's degree plus 4 years of experience, an equivalency could
include 8 years of experience, an associate degree with 6 years of
experience, or a master's degree with 2 years of experience.
Developing command of leadership, organizational, customer service,
interpersonal communication, and computer abilities. Ability to
maintain adequate levels of plasma collection and adhere to quality
standards. Ability to motivate staff to achieve established goals
and standards. - Work is performed in an office and/or a
laboratory/manufacturing environment. Exposure to electrical office
equipment. Exposure to extreme cold below 32*, miscellaneous
production chemicals, moving machinery and production equipment.
Exposure to high levels of noise on production floor. Personal
protective equipment required such as protective eyewear, garments
and gloves. Frequently drives to site locations with occasional
travel within the United States. We offer a comprehensive package
of benefits including medical, pharmacy, dental, vision, disability
insurance, life & AD+D insurance, Paid Time Off (PTO), 401K match
of up to 5%, and tuition reimbursement. app #Agencies that present
a candidate MUST have an active, nonexpired Grifols Agency Master
Services Agreement with the Grifols Talent Acquisition Department.
Grifols provides equal employment opportunities to applicants and
employees without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status, disability or any other characteristic or status protected
by law. - We will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the City of Los Angeles' Fair Chance Initiative for Hiring
Ordinance. Center Facebook Page: - Follow us on Facebook: - Follow
us on LinkedIn: -
Keywords: Grifols, Beaverton , CALL CENTER ASSISTANT MANAGER - FULL TIME (CALL CENTER), Executive , Scappoose, Oregon
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